Case Summary
- Customer
- Heinrich Waller
- Reference
- GMK0344931
- Item
- Huawei Nova 9 smartphone
- Pickup
- IGA Istanbul Airport Lost & Found
- Destination
- Bregenz, Austria
- Service
- Lost property recovery, airport courier and international delivery coordination
- Final Result
- Phone and charging cable delivered to the customer in Austria
Timeline
- September 2, 2026: the Huawei Nova 9 was left near Gate B2 while charging at Istanbul Airport.
- The phone was registered by IGA Istanbul Airport Lost & Found under reference GMK0344931.
- Authorization documents were sent to IGA Lost & Found.
- Heinrich supplied the requested phone verification information directly to Lost & Found.
- Ana Kurye followed up with the airport regarding collection.
- September 15, 2026: the phone and charging cable were collected from IGA Lost & Found.
- The recovered items were prepared for delivery to Bregenz, Austria.
- September 18, 2026: Heinrich confirmed that the smartphone had arrived.
Photos from the Operation
Leaving a Phone at Istanbul Airport
Leaving a Phone at Istanbul Airport
On September 2, 2026, Heinrich Waller accidentally left his Huawei Nova 9 smartphone near Gate B2 while charging it at Istanbul Airport.
The phone was later registered with IGA Istanbul Airport Lost & Found under reference GMK0344931. Because Heinrich was already outside Turkey, he needed local help to complete the release and return process.
Ana Kurye reviewed the case as an Istanbul Airport Lost & Found recovery, not as a Turkish Airlines Lost Property case.
Operation note
This case is anonymized. Address, person, hotel, institution or customer-identifying details are not shared without explicit permission. The purpose is to show what checks are needed in similar requests.
In similar operations, accuracy matters as much as speed. A wrong handover point, missing phone number, unclear recipient detail or carrier restriction can stop the operation. That is why Ana Kurye first runs a short suitability check and gives the customer a clear next step.
This approach is especially valuable for customers abroad. Even when the customer is not physically in Turkey, they can follow pickup, confirmation, local courier movement and shipping preparation through one communication channel.
The Lost Item
The Lost Item
The recovered property included a Huawei Nova 9 smartphone with 128 GB storage, 8 GB RAM, Dual SIM, black color, a protective case with slight damage and a charging cable with four connector options.
Because smartphones are sensitive personal items, Ana Kurye does not request or publish private passcodes. Customer verification details were handled directly with the Lost & Found office.
Preparing the Authorization for IGA Lost & Found
Preparing the Authorization for IGA Lost & Found
The authorization documents were prepared and sent to IGA Lost & Found so the item could be released to an authorized representative.
Heinrich supplied the requested phone verification information directly to the Lost & Found department, while Ana Kurye followed up locally about the collection status and pickup timing.
Collecting the Phone from IGA Lost & Found
Collecting the Phone from IGA Lost & Found
On September 15, 2026, Ana Kurye collected the Huawei Nova 9 and charging cable from IGA Istanbul Airport Lost & Found.
After collection, the recovered phone was photographed and checked at the Ana Kurye office before the next delivery step was arranged.
Arranging Delivery to Austria
Arranging Delivery to Austria
The phone was then prepared for delivery to Bregenz, Austria.
During the payment and name-verification stage, a Turkish character handling issue in Ozlem Boz was clarified so the process could continue correctly.
Delivered in Austria
Delivered in Austria
On September 18, 2026, Heinrich confirmed that the smartphone had arrived in Austria: "I just received the smartphone! Thanks, everything went well. Best regards, Heinrich".
He later shared a five-star Google review thanking Ana Kurye for the service and recommending the lost phone recovery process.
If your item has already been located by IGA Istanbul Airport Lost & Found, Ana Kurye can review the authorization, pickup and eligible return options through the Istanbul Airport Lost Property Courier Service.
Heinrich Waller's Google Review
Ms. Boz from Ana Kurye did everything possible to ensure I quickly and easily got back the smartphone I had left behind while charging it at Istanbul Airport. Thank you for the excellent service - I would highly recommend it.
Google Review
