Case Summary
- Customer
- Matthieu C
- Item
- Forgotten bag
- Collection
- Istanbul Airport Lost & Found
- Support
- Authorisation, collection and onward shipping arrangements
Coordinating the airport collection
Coordinating the airport collection
Matthieu had already been in contact with the airport about his forgotten bag. The next task was to arrange collection through the responsible Lost & Found office, with the appropriate authorisation documents submitted before the handover.
We supported the collection arrangements and stayed in contact with Matthieu as they progressed. The aim was to recover the bag without requiring him to return personally to Istanbul.
Preparing the bag for international shipping
Preparing the bag for international shipping
Once collection had been arranged, attention turned to the onward shipment. DHL and FedEx options were discussed, and the contents of the bag were reviewed for items that might be subject to international shipping restrictions.
Insurance options were also discussed with Matthieu as part of the arrangements. Available cover depends on the shipment and the applicable terms; this case does not establish a guaranteed level of compensation.
The supplied parcel photograph shows the shipping preparation. Identifying labels have been masked for privacy.
Updates that made the process easier to follow
Updates that made the process easier to follow
Matthieu received progress updates and photographs during the recovery. These gave him a way to follow the work remotely, from the collection arrangements to the shipping preparation.
His public feedback describes a smooth, transparent and reassuring experience. It also identifies constant communication and pictures as a part of the service he valued.
A five-star customer experience
A five-star customer experience
After the service, Matthieu C shared the public Google review reproduced below. His own account says that the bag was retrieved and sent without any issue.
For our team, this case brings together the practical parts of airport recovery: coordinating the handover, checking the onward shipping arrangements and keeping the customer informed.
Help with a found item in Istanbul
Help with a found item in Istanbul
If your belongings have been located, tell us where they are being held and where you would like them sent. Collection authorisation and the item's suitability for shipping need to be checked before arrangements can be confirmed.
Matthieu C — original Google review
Exceptional service! Very professional and diligent service. The whole process was smooth, transparent and very reassuring. A bag was forgotten at the airport, they took care of retrieving and send the bag without any issue. Constant communication and pictures. Perfect ! Thank you again for your help.
Google Review
