Case Summary
- Customer
- Joelle Hage Moussa
- Item
- iPhone 13 Pro Max and charger
- Authority
- IGA / Istanbul Airport Lost & Found
- Destination
- Melbourne, Florida, USA
- Result
- Recovered and returned to the customer in the USA
An iPhone left behind at Istanbul Airport
An iPhone left behind at Istanbul Airport
In September 2026, Joelle contacted Ana Kurye after an important personal item was left behind at Istanbul Airport.
The lost property was an iPhone 13 Pro Max with its charger.
By the time Joelle contacted us, she had already received information that the phone had been found at Istanbul Airport and would be held by the airport's Lost & Found service.
The problem was that Joelle was no longer in Istanbul.
She needed someone locally who could understand the airport lost property procedure, coordinate the collection and arrange for the phone to be returned internationally.
That is where Ana Kurye became involved.
First, we identified the correct lost property process
First, we identified the correct lost property process
One of the first questions we ask in every Istanbul Airport lost property case is:
Who is actually holding the item?
This is important because Istanbul Airport Lost & Found and airline lost property processes can have different collection requirements.
We asked Joelle for the Lost & Found reference information and details about where the item had been found so that the correct collection procedure could be followed.
She explained that airport staff had located the iPhone and charger and were keeping them in Lost & Found.
Collecting the information required for recovery
Collecting the information required for recovery
Before organizing an airport collection, we also requested the information needed to prepare the case correctly.
Joelle provided details including:
the lost item: iPhone 13 Pro Max; the charger accompanying the phone; approximate second-hand value; owner's name; international destination; contact information.
For privacy reasons, personal contact information and the customer's complete residential address are not published in this story.
The destination was Melbourne, Florida, USA.
From Istanbul Airport to the United States
From Istanbul Airport to the United States
After the lost property process was completed, Ana Kurye assisted with recovering Joelle's iPhone from Istanbul Airport and arranging its return to the United States.
For customers who have already left Turkey, this type of service can remove a major practical problem.
A recovered phone may only be a few kilometres away from an airport Lost & Found counter, while its owner may already be thousands of kilometres away in another country.
Ana Kurye acts as the local point of contact in Istanbul, helping coordinate the collection and return process when the relevant Lost & Found office has confirmed that the item can be released.
Joelle's experience with Ana Kurye
Joelle's experience with Ana Kurye
After receiving her iPhone back in the USA, Joelle shared a five-star Google review about her experience.
She described Ana Kurye as an “exceptional company to work with” and said Özlem Boz provided exceptional service in recovering her lost iPhone from Istanbul Airport and returning it to the USA.
She also highlighted the patience and dedication shown throughout the process.
For us, that is the most important part of the story: an item that was left behind in Istanbul was successfully reunited with its owner on the other side of the world.
Lost something at Istanbul Airport after leaving Turkey?
Lost something at Istanbul Airport after leaving Turkey?
If Istanbul Airport Lost & Found has confirmed that your phone, laptop, bag, tablet, watch or other personal property has been found, Ana Kurye may be able to assist with the next steps.
Depending on the Lost & Found authority and the item involved, the process may include:
reviewing the lost property confirmation; checking the correct collection authority; preparing authorization documents; collecting the item from Istanbul Airport; photographing the recovered property; preparing the item for delivery; arranging eligible domestic or international delivery.
Each case is reviewed individually because collection rules and international shipping requirements can differ depending on the item and destination.
Ana Kurye is an independent courier and lost property collection service and is not Istanbul Airport, İGA or an airline Lost & Found department.
Joelle HM — customer feedback
exceptional company to work withRead Joelle's Google Review
